Using Communication to Manage Relationships

As Human Resources professionals, we interact with many people in the workplace. From C-suite executives to shareholders, we need to get our message across to anyone at anytime throughout the day. Many times communication is an overlooked skill, but it’s important to remember that it’s an art form that we must use daily. Our work environments require us to communicate with many different people throughout the day. It’s important that with each conversation we have, we work on building positive and trusting relationships. How do we ensure that we are communicating effectively with the many people we interact with throughout the work day? Use these tips.
  1. Communicate with your coworkers through various forms of media. In the 21st century, it seems as if we can reach people any and every way. While technology has made it easy to text and email, remember the importance of old school communication such as speaking directly to someone’s face.  Even if a business partner works remotely, don’t underestimate the power of a skype meeting or a handwritten thank you note. Your coworkers will appreciate the time and effort you took to share and deliver good news in a personal way rather than email.
  1. Be transparent. When managing relationships, it’s important that you build trust and credibility with your coworkers. One way to do this is to share your knowledge with them- whether it be about the company or things going on outside of the office walls. By becoming relatable, people will be more likely to share with you.
  1. Be mindful of your body language. Remember that over half of communication is nonverbal. Be aware of your nonverbal cues as well the physical, visual and other nonverbal cues your audience is using. Be aware of their cues to further understand their thoughts and feelings. If they are rolling their eyes or clenching their jaws, know that they may be unconcerned or upset. Remember to keep good eye contact and nod while listening to them voice their concerns.
By learning to use these key communication skills, we’re better equipped to do our jobs. By communicating effectively, we can build relationships, establish trust and inform our coworkers about the everyday happenings of our workplace.

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